Key takeaways
- Agree on representation and fees in writing before beginning an engagement.
- Release identifying information through a controlled process, not an unrestricted listing.
- Assign an owner and a completion standard to each closing condition.
What happens during the introduction?
We discuss whether you want to sell, buy, or understand your options. Sellers can describe their broad practice profile, preferred timing, existing buyer conversations, and desired role after closing. Buyers can describe geography, clinical interests, experience, funding preparation, and schedule preferences. The call should end with a concrete next step: gather evidence, refine the buybox, review an offer, or determine which professional should address a question.
Do not include patient names or records in a booking message. A first conversation does not need protected health information. If the work proceeds, the information-sharing process should match the transaction and its privacy obligations. (Source: HHS: Summary of the HIPAA Privacy Rule.)
What follows the first conversation?
| Stage | Work product | Decision |
|---|---|---|
| Engagement | Written scope, representation and compensation | Whether the working arrangement fits |
| Preparation | Document index and initial financial bridge | Whether the opportunity is ready to present or evaluate |
| Confidential review | Qualified recipient access and diligence requests | Whether buyer and practice fit |
| Offer comparison | Price, conditions, payment structure and transition | Whether to move toward a selected agreement |
| Diligence and documentation | Issues log, advisor reviews and lender milestones | Whether unresolved matters can be addressed |
| Closing preparation | Evidence for funding, occupancy and operational readiness | Whether the parties are ready to close |
These stages can overlap, but a completed task in one workstream does not resolve another. For example, agreement on price does not establish landlord consent or lending approval.
Who is responsible for each part of the transaction?
A broker coordinates commercial work within the written engagement. A healthcare attorney addresses ownership eligibility, agreements, privacy, restrictive covenants, and state-specific legal requirements. A dental CPA or valuation professional addresses the assigned financial and tax analysis. The lender underwrites the loan. Clinical review belongs with qualified dental professionals.
The ADA's sale guidance supports assembling a transaction team. Ask each advisor what is included in the engagement, what evidence is needed, and which issues remain outside their scope. (Source: ADA: What to do when selling a practice.)
How do you keep the process moving?
Maintain a single issues list with the question, responsible party, supporting document, target date, and decision. Keep prior versions of important reports. If new facts change earnings or an offer assumption, update the comparison explicitly. Silence is not acceptance of a proposed adjustment.
Use confidentiality milestones for staff, patient, and third-party communication. Share identifying details only as appropriate, beginning with a blind summary and an NDA before deeper buyer disclosure. Set a communication plan that reflects the actual transaction and applicable obligations.
What does each stage need to produce?
The process should leave you with a decision at each stage. An introductory conversation clarifies the goal. A written engagement defines the work. Preparation builds the evidence. Buyer or opportunity review tests fit. Offer comparison makes terms visible, and diligence determines whether the proposed deal can proceed.
Treat this as a framework to discuss for your engagement. The exact sequence and work depend on the client, transaction and scope agreed in writing. A buyer with an identified practice may begin at a different point from an owner who is several years from an exit.
| Stage | Useful output | Decision it supports |
|---|---|---|
| Introduction | Goals, broad facts and questions | Is there a useful next step? |
| Engagement | Written scope, representation and fees | Who will do what and on which terms? |
| Preparation | Controlled evidence index and issue list | Is the opportunity ready for review? |
| Qualified discussions | Documented fit and approved disclosure | Which parties should proceed? |
| Offers | Comparable terms and open conditions | Which proposal warrants deeper work? |
| Diligence | Reviewed evidence and proposed resolutions | Does the deal still fit the facts? |
| Closing preparation | Conditions, final documents and readiness | Can the parties fund and operate as planned? |
| Handover | Named responsibilities and open actions | What needs attention after ownership changes? |
For each stage, agree on the output, the person reviewing it and the decision it should support. A meeting count alone does not show whether that work is complete. If the evidence is incomplete, record what is missing and who can supply it. Do not let a stage name such as diligence complete conceal an unresolved question that could change the decision.
How does the process differ for a seller and a buyer?
For a seller, early work starts with the desired exit, practice evidence and a controlled disclosure plan. The seller needs to consider future work, the premises and what information may identify the practice. A blind summary and an NDA before identifying release help manage the commercial process.
For a buyer, early work starts with clinical and financial readiness, location preferences and the kind of practice that fits. If a target already exists, identify the assumptions behind its price and the conditions still open. The buyer needs qualified clinical, legal and financial review for those decisions.
The ADA's ownership guidance distinguishes preparation and lender review of both the dentist and the target practice. Use that distinction in the process: a general financing conversation is different from review of the specific acquisition. (Source: ADA: How to purchase with confidence; checked September 5, 2026.)
Neither path requires sending patient records or a full confidential archive in the first booking message. Begin with broad context. If more work is agreed, establish the appropriate secure sharing and access process for the information involved.
What happens when an offer is worth pursuing?
Put the material business terms in a form the parties and advisors can assess. Define what transfers, how payment works, the seller's future role and the principal conditions. Ask counsel which terms create duties before anything is signed.
The ADA's account of a transition that fell through illustrates the cost of leaving expectations and terms unresolved. It supports early discussion and attorney involvement. It is a published example, not a transaction handled by Jason or a promise about how another deal will proceed. (Source: ADA: A transition that fell through; checked September 5, 2026.)
Once the parties decide to proceed, turn the conditions into work with named owners. A landlord approval, lender requirement and records plan may move at different speeds. Show how each affects the closing decision rather than treating one optimistic date as the entire schedule.
Keep changes connected to the original assumptions
If a new fact changes price or terms, record the evidence and the proposed response. The buyer's request, the seller's answer and the advisors' conclusions should remain traceable. Keep the final offer model aligned with the latest documents so no one relies on a superseded version.
How are delays and unresolved issues handled?
Start by naming the actual issue. Waiting for an original report differs from waiting for a lender decision or negotiating a material disagreement. Each needs a different owner and response. A general update that the deal is progressing does not tell the client which decision is next.
Use a short status note with the fact, effect, owner and next date. State whether the item is open, under review or resolved. Where a contract deadline or condition must change, have the appropriate parties and counsel address it through the required process.
| Status description | Better question | Evidence of progress |
|---|---|---|
| Financing is underway | Which lender condition remains open? | Written condition status |
| The lease is being handled | What consent or term is still needed? | Landlord or counsel update |
| Documents are uploaded | Which questions have reviewers resolved? | Current issue log |
| Staff handover is planned | Who can answer work and operating questions? | Confirmed plan and responsible contacts |
| Closing is nearly ready | Which dependencies prevent release of funds? | Final closing and funding lists |
A useful update may include a decision to pause or change course. The process should make that decision possible when the facts warrant it. It should not create pressure to proceed simply because time has already been spent.
What should be ready for the first operating day?
Coordinate legal completion with practical readiness. The buyer needs the rights, people and systems required for the planned operation. Funding alone does not give staff access to payroll or software, and a signed agreement does not answer every records or payer question.
Identify who controls keys, accounts, authorized system access and vendor support. Define the handling of old receivables, patient credits and unfinished administrative work. Clinical and patient-record matters need the responsible professionals and privacy process.
Keep a handover list with a contact for each open action. A person taking over the practice should not have to search a long email chain to discover who promised to resolve an issue. Preserve the final documents and decisions in an organized closing file.
Common mistakes in planning the process
One mistake is treating a target closing date as a substitute for evidence that the conditions can be met. Another is allowing multiple people to request or release confidential information without a shared log. A third is treating legal, tax, clinical and lending review as interchangeable work.
Also avoid assuming that an introduction creates representation or fixes fees. The written engagement should identify those terms. If the scope changes, address the change explicitly so the client knows which work is included and who is responsible.
Summary: agree on the next decision and its evidence
Begin with your goals and broad facts. Define the engagement, prepare the evidence and use qualified review to assess fit and terms. Track conditions through closing and carry open actions into the handover. At each stage, the client should understand what has been established and what must happen next.
Frequently asked questions
Does an intro call commit me to an engagement?
No. The conversation is to establish fit and next steps. Any representation and compensation should be addressed in a written agreement.
Will you guarantee a closing date?
No. The schedule depends on the practice, buyer, financing, diligence, legal documents, landlord and operational requirements.
Can I bring an offer I already received?
Yes. A useful discussion can start with its payment structure, contingencies, work obligations and unresolved questions. Do not send patient information.
Who gives legal or tax advice?
Your qualified attorney and CPA. Jason Taken is a business broker, and the website does not substitute for transaction-specific professional advice.
Does the first call commit me to a sale or purchase?
No. It helps clarify the goal, fit and next step. Any representation, scope and fees should be addressed in a written engagement before the corresponding work begins.
What if I already have a buyer or practice in mind?
Start with the existing proposal, broad facts and unresolved questions. The useful scope may focus on offer comparison or coordination rather than a new search. Define the work and representation in writing.
Sources
Retrieval dates appear beside each source. Figures retain their stated observation years; retrieval does not make older data current.
- HHS: Summary of the HIPAA Privacy Rule · Retrieved
- ADA: What to do when selling a practice · Retrieved
- ADA: How to purchase with confidence · Retrieved
- ADA: A transition that fell through · Retrieved